We have a 30-day refund/return policy, which means you have 30 days after receiving your item to request a return/refund.
To be eligible for a return or replacement, you need to retain the product and the packaging. You’ll also need the receipt or proof of purchase.
To start a return/refund, you can contact us at info@shepherdspurse.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shepherdspurse.co.uk.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
Exchanges are not possible unless for defective items. This is due to the nature of the product, being a perishable food product.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.